Active Workwear - Terms and Conditions

Talk to us - 0113 256 7021

email us- info@workwearshop.co.uk

call in - Active Workwear, 56 Bradford Road,Stanningley,Leeds,LS286EF

These terms and conditions will apply to all transactions placed online, by e-mail, telephone, fax or by post with Active Workwear.

Active Leeds Limited t/a Active Workwear

Company Number - 5197205

 D-U-N-S Number - 739444961

Please read carefully before placing any order.

All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions'. All transactions with Active Leeds Ltd will be governed by these terms and conditions. All references to the 'company', 'us' or 'we' will refer to Active Workwear. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company. All references to the Web Site shall include reference to all URL's owned by Active Leeds t/a Active Workwear. 

Prices

All prices are shown in pound sterling (£). It is our policy to offer goods at the most reasonable price possible, however, if, due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice. All embroidery orders for fewer than 10 garments in total will incur a small order charge of £15.00

Orders

We are pleased to accept orders by the following methods. Online transaction - Shopify payments secure server, PayPal, BACS payment. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer.Shopify and PayPal, accept most cards, including MasterCard, Visa, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.

Delivery

We aim to deliver items in stock within 5 working days to UK mainland addresses. All delivery conditions and charges are subject to change without prior notice. Every effort is made to ensure that delivery is made within the estimated time scales and within a maximum of 15 days. Some items are not always stocked in the UK and as such some  such as Blaklader, Snickers, Helly Hansen , Projob and Mascot garments will be ordered from Europe and usually with us in 5-10 days . All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.

Cancellation

Outstanding orders can be cancelled at any time, prior to production. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given. In the event of any goods delivered by us being damaged in transit, or failure to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer. Any order that is cancelled prior to delivery will incur an admin charge of 15% of the value cancelled, or £20 – whichever is the greater. Any decorated garment order will also incur the origination charge at the cost price .

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from Active Workwear as we aim to offer you excellent quality, value and service at all times If you wish to return an item for exchange or you have decided not to keep it, please contact us within 7 days of receipt of item. Returned items must be accompanied by a copy of your paid invoice and, be accompanied by original packaging. We suggest that returns are made via a tracked service such as Royal Mail recorded delivery or similar Customers should arrange their own return courier. If, however Active Workwear, are required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding full original cost of delivery, and if applicable, the cost of return service within seven days. All goods must be complete with original packaging and all tags intact in a resalable condition. If you are in any doubt, please contact us.

We reserve the right to charge a restocking fee of 15% of the value of the original items.

If on the odd occasion (we are human) where we are at fault ie wrong colour or size has been despatched by us then we will refund the cost of the return and replace, refund or exchange it.

Guarantee

All products offered are guaranteed to arrive in good condition. We can only offer a refund for unwanted goods for fourteen days after receipt. We will then provide a full refund for the goods minus our carriage charge. In the event of a claim, please return the products with a copy of the original invoice to:

Active Workwear

56 Bradford Road

Stanningley

Email: info@workwearshop.co.uk

 

Right to Cancel Order

To cancel any item, you can e-mail, telephone, or write to us quoting your invoice number within seven days of receipt. You must take reasonable care of the items, and packaging. Goods must be returned to us within seven days of your notice to cancel. Items may be returned to Active Workwear, at the above shown address. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on receipt of the goods. Should you require your unwanted goods to be collected, we will deduct the appointed couriers direct costs from the refund given. Providing the items are received back in an unused condition, and with all packaging, you will receive a refund within thirty days of your notice to cancel.

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.

Content

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Active Workwear until final payment of all sums owing in respect of those goods has been received in full by us.

Complaints

Any complaint can be communicated directly to Active Workwear. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.

Privacy Policy

This privacy policy covers Active Workwear, its Web sites, and any other method of selling. You can browse our site(s) without disclosing any personal data to us. Any links to third party web sites are covered by the third parties privacy policies. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with the best possible service. We will collect and store any personal data that you may volunteer whist using our services, e.g.(registration, placing an order or requesting a catalogue). The information key symbol is shown wherever we collect data. All information is collected lawfully and in accordance with the Data Protection Act 1998. We will use the data for our own marketing purposes, including market research and to keep you up to date with any offers or information regarding our stores or direct sales channels. The type of information that we will collect will include:

* Your title and name
* Known address
* Contact telephones numbers
* E-mail address
* Order and Payment details

Individuals registering their details online may do so on the understanding that they are aware of the intended purpose for the collection of data. They may be sent further information / communication via email, and post. Our website contains links to third party websites operating their own terms and conditions and privacy policies, Active Workwear. is not responsible for the policies of any linked third party sites.

Security

We are fully committed to providing full security both through our on-line and mail order service. We use secure Shopify Payments and Paypal for our on line transactions to ensure that your details are safe for all sales transactions with us.

Access to information

We will aim to always hold accurate and up to date information about you. You can gain access to information that we may hold about you by writing to JK Leisure at the address above. We will provide you with a readable copy of any personal data that we may hold about you, within thirty days of receipt of your request. We will require proof of your identity before releasing any data. We will provide the information at a charge of £10.00 payable with your request. In instances where you find information that we hold about you to be inaccurate we will correct or delete it promptly. We reserve the right to refuse to provide a copy of any personal data held, but will give reasons for our refusal. If you should have any queries regarding our privacy policy or terms and conditions, please contact us directly.

Still here.................................................................................................................

We do not exclude or limit our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation or for our breach of a statutory duty.

All other damage or loss incurred by you as a result of your use of the Website and/or your use and/or purchase of our products shall be limited to the greater of £100 or the price paid for the defective products in question.  We will not be liable for any damage or loss (including fair wear and tear) caused by you or any third parties, other than our courier. We will not be held responsible for events beyond our reasonable control. All content, text, photos, images published on the Website are owned by us or our suppliers and cannot be reproduced without our prior written consent. These terms and conditions form the entire agreement between us. A person who is not a party to these terms and conditions has no right to enforce any term of them under the Contracts (Rights of Third Parties) Act 1999.

These terms and conditions are governed by English law and, in the event of a dispute arising between us, shall be subject to the exclusive jurisdiction of the English courts.

As a further addition regarding the GDPR 2018 rules:

Active Workwear Website privacy policy

This privacy policy sets out how Active Workwear] uses and protects any information that you give [business name] when you use this website.

Active Workwear is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Active Workwear may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].

What we collect

We may collect the following information:

• Your name and company name if applicable
• contact information including email address and a telephone contact number
• demographic information such as postcode
• other information relevant to your order and/or offers

What we do with the information we gather

We require this information to process your order or enquiry and to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We will use your information to facilitate delivery of your order(s) by external couriers such as Royal Mail, DHL,UPS, Parcel Force, Fedex or any other delivery company.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided this will be provided by "Mailchimp" there privacy policy can be found here: https://mailchimp.com/legal/privacy/
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@workwearshop.co.uk or unsubscribe

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Data Controller Active Workwear, 56 Bradford Road, Stanningley, Leeds, LS28 6EF.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

 

 

PLEASE NOTE:

DEWALT is a registered trade mark of The Black & Decker Corporation